Hotel Istana Kuala Lumpur City Centre, Kuala Lumpur

The hotel is conveniently located between the vibrant Jalan Alor food street and the bustling Bukit Bintang shopping district, offering a perfect mix of entertainment and relaxation. The rooms are impressively spacious and comfortable, although the late availability of the sitting room was a minor inconvenience. The service was exceptional, with the staff going above and beyond to ensure a warm welcome and a pleasant stay. The dining experience was outstanding, offering a wide variety of delicious options from different cuisines. The facilities provided added convenience and enjoyment to my visit.

The hotel's location is brilliant, just a couple of minutes walk to Petronas Twin Towers and a shopping mall. The rooms, although had a terrible issue on the first night with cleanliness, granted us access to the Club Lounge for delightful afternoon tea, evening cocktails, and delicious food served daily. The service was super friendly, always ready to help, even advising us on booking services. Unfortunately, the dining experience was below average with limited choices and repetitive options. Despite this, being close to a monorail and various hangout spots makes the location excellent.

The hotel offers large and comfortable rooms with unmatched views of the Petronas towers, though the bathrooms are quite dated. The service is top-notch, with friendly and well-trained staff. The location is ideal for relaxation and close to shopping areas. The dining experience offers a huge variety of delicious choices. The facilities are well-equipped, providing a satisfying stay overall.

I had a mixed experience at the hotel. The rooms were vast, with good facilities and really comfortable beds, but they felt very old and not worth the rates charged. The service was exceptional, with staff who were helpful and friendly, especially with our three-year-old. The location was central, near the monorail, shops, and restaurants, making it convenient for us attending a wedding. The dining options were excellent with a variety of choices, though the facilities could use some updating.

My stay at the hotel was lovely. The rooms were beautiful, clean, and well-equipped, although they looked a bit old. The service was top-notch, with very polite and helpful staff always willing to go the extra mile. The location was convenient, especially for exploring late-night food spots, and it was within walking distance of many attractions. The dining experience was excellent, offering a wide range of delicious options. The facilities were great overall, providing everything I needed for a comfortable stay.

The hotel offers a great view of the KLCC Twin Towers, with spotlessly clean rooms, although they could use refurbishment. The service was friendly and engaging, despite being asked to pay in cash for water. The location is excellent, near various attractions and dining options, although the rooms may not live up to the surroundings. The dining experience was fantastic, especially breakfast, managed by Mizun and attentive staff. The facilities were above-average, enhancing the overall stay.

The hotel offers spacious and clean rooms with very powerful massage showers and large baths, although they do have a dated and slightly moldy smell due to the carpets. The outdoor dining option is a nice touch. The service is a mix of rudeness and exceptional helpfulness, with charming staff and excellent taxi driver services. The grand location provides a regal feel and is fairly central for a reasonable stay in Malaysia, perfect for relaxing after exploring the city. The dining experience offers a wide range of foods including continental and local dishes, with the downside of needing maintenance. The facilities are generally good but show signs of age, requiring attention to detail.

The hotel offers spacious and comfortable rooms with a bathroom that includes both a shower and small bathtub. The service is friendly and professional, with prompt responses from the staff. The location is great for easy access to shopping malls and attractions but lacks some aspects of a 5-star hotel. The dining experience offers good choices but could use a bit more flavor. The facilities are well-maintained and provide a pleasant stay.

The hotel offers spacious rooms with high ceilings, providing a comfortable night's rest. While the extra amenities exceed expectations, the room decor feels outdated, and bedbugs were a concern. The service, from porters to breakfast staff, is exceptionally friendly and professional. The central location allows easy access to top attractions, but some minor issues affected the overall experience. Dining options are diverse but lacking in certain cuisines. Overall, the facilities are decent, but some upgrades are needed.

The hotel has seen better days but was extremely clean, spacious, and had a huge bathroom with twin sinks, a bath, and a separate shower cubicle with an amazing shower. The service was very friendly and service-oriented. The location was fantastic, near the monorail and close to shops and restaurants. The dining experience was good with lots of varieties. The facilities were satisfactory.